> ## Documentation Index
> Fetch the complete documentation index at: https://docs.galileo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# User Intent Change

> Learn how to measure if users are using your agent system for different intents across multi-turn conversation

export const Scale = ({low, mid, high, lowLabel = "Low", midLabel = "Mid", highLabel = "High", lowDescription, midDescription, highDescription, midColor = "yellow", inverted = false}) => {
  const lowColor = inverted ? "green" : "red";
  const highColor = inverted ? "red" : "green";
  const gradientId = inverted ? "greenToRed" : "redToGreen";
  return <div style={{
    display: 'flex',
    flexDirection: 'column',
    width: '100%'
  }}>
      <svg width="100%" height="30" style={{
    marginBottom: '8px'
  }}>
        <defs>
          <linearGradient id={gradientId} x1="0%" y1="0%" x2="100%" y2="0%">
            <stop offset="0%" stopColor={lowColor} />
            <stop offset="100%" stopColor={highColor} />
          </linearGradient>
        </defs>
        <rect width="100%" height="100%" fill={`url(#${gradientId})`} rx="4" ry="4" />
      </svg>

      <div style={{
    display: 'flex',
    justifyContent: 'space-between',
    width: '100%',
    marginBottom: '16px'
  }}>
        <p style={{
    margin: 0,
    fontSize: '12px'
  }}>{low}</p>
        {mid && <p style={{
    margin: 0,
    fontSize: '12px'
  }}>{mid}</p>}
        <p style={{
    margin: 0,
    fontSize: '12px'
  }}>{high}</p>
      </div>

      <div style={{
    display: 'flex',
    justifyContent: 'space-between',
    width: '100%'
  }}>
        <div style={{
    maxWidth: '40%'
  }}>
          <div style={{
    display: 'flex',
    alignItems: 'center',
    marginBottom: '4px'
  }}>
            <div style={{
    width: '12px',
    height: '12px',
    backgroundColor: lowColor,
    borderRadius: '50%',
    marginRight: '8px'
  }}></div>
            <p style={{
    margin: 0,
    fontWeight: 'bold',
    fontSize: '14px'
  }}>{lowLabel}</p>
          </div>
          {lowDescription && <p style={{
    margin: 0,
    fontSize: '14px',
    color: '#666',
    maxWidth: '250px',
    lineHeight: '1.4'
  }}>{lowDescription}</p>}
        </div>
        {mid && <div style={{
    maxWidth: '40%',
    textAlign: 'center'
  }}>
            <div style={{
    display: 'flex',
    alignItems: 'center',
    justifyContent: 'center',
    marginBottom: '4px'
  }}>
              <div style={{
    width: '12px',
    height: '12px',
    backgroundColor: midColor,
    borderRadius: '50%',
    marginRight: '8px'
  }}></div>
              <p style={{
    margin: 0,
    fontWeight: 'bold',
    fontSize: '14px'
  }}>{midLabel}</p>
            </div>
            {midDescription && <p style={{
    margin: 0,
    fontSize: '14px',
    color: '#666',
    maxWidth: '250px',
    textAlign: 'center',
    lineHeight: '1.4'
  }}>{midDescription}</p>}
          </div>}


        <div style={{
    maxWidth: '40%',
    textAlign: 'right'
  }}>
          <div style={{
    display: 'flex',
    alignItems: 'center',
    justifyContent: 'flex-end',
    marginBottom: '4px'
  }}>
            <p style={{
    margin: 0,
    fontWeight: 'bold',
    fontSize: '14px'
  }}>{highLabel}</p>
            <div style={{
    width: '12px',
    height: '12px',
    backgroundColor: highColor,
    borderRadius: '50%',
    marginLeft: '8px'
  }}></div>
          </div>
          {highDescription && <p style={{
    margin: 0,
    fontSize: '14px',
    color: '#666',
    maxWidth: '250px',
    marginLeft: 'auto',
    lineHeight: '1.4'
  }}>{highDescription}</p>}
        </div>
      </div>
    </div>;
};

export const MetricWhenToUse = ({description, useCases}) => {
  return <Card>
      <div style={{
    display: 'flex',
    alignItems: 'center',
    gap: '0.5rem',
    marginBottom: '0.75rem'
  }}>
        <div style={{
    fontSize: '1.25rem',
    color: 'var(--primary-color)'
  }}>
          <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round">
            <path d="M12 22c5.523 0 10-4.477 10-10S17.523 2 12 2 2 6.477 2 12s4.477 10 10 10z" />
            <path d="m9 12 2 2 4-4" />
          </svg>
        </div>
        <h3 style={{
    margin: 0,
    fontSize: '1.25rem',
    fontWeight: '600'
  }}>When to Use This Metric</h3>
      </div>

      {description}

      {useCases != null && useCases.map((useCase, index) => <div key={index} style={{
    marginTop: "1rem",
    paddingTop: "0.75rem",
    borderTop: "1px solid rgba(209, 213, 219, 0.33)"
  }}>
          <strong>{useCase.title}</strong>{useCase.description ? `: ${useCase.description}` : ''}
        </div>)}
    </Card>;
};

export const DefinitionCard = ({children}) => {
  return <Card variant="secondary">
    <div style={{
    padding: '0.5rem',
    border: '5px solid var(--primary-light)',
    borderRadius: '0.5rem',
    fontSize: '1.3rem',
    lineHeight: '1.4',
    boxShadow: '0 0 10px 10px var(--primary-light)'
  }}>
        {children}
      </div>

</Card>;
};

<DefinitionCard>
  <strong>User Intent Change</strong> checks if users are using your agent system for different intents across multi-turn conversations.
</DefinitionCard>

User Intent Change is a binary evaluation metric, and is defined as a significant shift in the user's primary conversational goal or workflow during a session, relative to their initial stated intent.

This is a **boolean** metric, returning a confidence score that the user intent has changed significantly. The score ranges from 0% (no confidence the user intent has changed) to 100% (complete confidence that the user intent has changed).

## User Intent Change at a glance

| Property                       | Description                                    |
| :----------------------------- | :--------------------------------------------- |
| **Name**                       | User Intent Change                             |
| **Category**                   | Agentic AI                                     |
| **Can be applied to**          | Session                                        |
| **LLM-as-a-judge Support**     | ✅                                              |
| **Luna Support**               | ❌                                              |
| **Protect Runtime Protection** | ❌                                              |
| **Value Type**                 | Boolean shown as a percentage confidence score |

## When to use this metric

<MetricWhenToUse
  description="User Intent Change is useful when working with multi-step chat bots or other AI systems with multiple user interactions"
  useCases={[
{
  title: "Check if user is using your agent across different topics in one conversation",
}
]}
/>

## Score interpretation

**Expected Score:** 80%-100%.

<Scale low="0" mid="60%" high="100%" lowLabel="Poor" midLabel="Fair" highLabel="Excellent" />